You know how CHATTERBOX™ helps with your inbound calls – but what about your website?
WEBGATEWAY™ connects to your host computer using the same techniques and rules as the CHATTERBOX™ IVR. You get the highest level of security and confidence in the CIS access with virtually no programming on your part.
24/7 Customer Service
Turn a website into a real-time CS Agent that can process new subscriptions, vacations, complaints, restarts and payments quickly and easily. WEBGATEWAY™ will take your customers, step-by-step through every transaction using the same business rules that a customer service rep would. WEBGATEWAY™ will only offer options valid for that customer, at that time of day and automatically update the host.
Easy to Use
The key is to offer the correct and specific option to each and every subscriber depending on their account status at the exact time of day. Treat each client as a unique individual, never use the same options form just to end up sending back error messages for all the rejected entries. Subscribers aren’t offered choices for options that they are not eligible for so agents don’t have to spend valuable time calling customers back and duplicating work. WEBGATEWAY™ is easy to use and will even send a confirmation email to the subscriber so they know that their transaction was processed.
Easy to Maintain
When you adjust your CHATTERBOX™ IVR system it will automatically adjust your WEBGATEWAY™ at the same time. WEBGATEWAY™ is a product which makes sense and costs less than you'd pay to build it yourself. Best of all, the work is done by us, and it’s done right the first time.
WebPromo
Easily add and control promotional messages and graphics on WEBGATEWAY™ pages. Advertisements can be added dynamically from existing sites or network locations. Control the “look and feel” of WEBGATEWAY™ pages without any programming or web design experience. On top of all of this, WEBGATEWAY™ will store and update customer’s email addresses for use with your demographic marketing campaigns.
WEBGATEWAY™ is available for purchase or on a pay-per-use basis
Contact us today to find out more
sales@isd.ca
514-459-0200