You work hard acquiring new customers, now what do you do to keep them? Start your new relationship on the right foot by validating and thanking them for their order. This can be easily achieved by using an outbound notification system. The ChatterBox Outbound Notification system will increase productivity, cut costs and provide excellent service for your subscribers.
Best practices, best results! In Circulation Facts, Figures & Logic, the NAA stated, “Verifying new starts is a critical element in selling new subscriptions.” Outbound Notification easily verifies new starts and also provides you with a tool to measure and analyze the results.
Kathy Tolley, Circulation Director of the Wilmington Star-News says “Since going live on CHATTERBOX at the end of May, it has become an indispensable part of our Customer Service department. It's handling 37% of our inbound calls, and 83% of our outbound verification calls.”
CHATTERBOX Circulation processes the high-volume standard calls leaving the more information-specific calls for live agents. The system we provide can be customized to operate the way you do business. CHATTERBOX Circulation processes approximately 25%-50% of all inbound circulation calls.
An option to think about—The Outbound Notification System is an add-on for your CHATTERBOX Circulation package. Automating the verification and notification calls will cut down on your agents’ time. There is no cost per call. It works with your system; therefore the learning curve and installation time is minimal.
CHATTERBOX’s Outbound Notification module can be used to verify:
- Re-starts
- Re-delivery
- New starts
- Collections
- PIA -Renewal Notification
- Will call vacation restarts
- New Sale Verification
(uses our predictive-dialer interface).
INNOVATIVE SYSTEMS DESIGN
(514) 459-0200
sales@isd.ca