(YET ANOTHER QUICK CASE STUDY)

By now, most of us know that CHATTERBOX is the world’s most popular circulation IVR system, with over 420 installations processing millions of vacations, complaints, payments, and account inquiries annually.  Over 90% of circulation IVR installations are CHATTERBOX systems.

 BUT DID YOU KNOW ABOUT OUTBOUND?

When its not busy processing inbound customer service transactions, it uses idle lines to make automated, outbound, verification and notification calls.  New start, re-start, and re-delivery verifications; collections, PIA renewals and more…

 WE JUST HAVE TIME FOR A QUICK TESTIMONIAL…

 “I just wanted to let you know that the combined collection outbound (during the day using the original collection module created for The Blade and the new after-hours collection calling using the PIA module) has brought in over $46,000 this year (5 months). We're projecting that we will reach $100k this year in money that we have been able to 'save' by using CHATTERBOX outbound to contact those folks who are in grace and have not paid.”
 Malcolm Edge
Director of Technology, The Toledo Blade

The Blade recently added outbound options to their CHATTERBOX IVR.  The cost was about $3,000.  These systems have the strongest ROI of any capital purchase you can make.

Ask about our CHATTERBOX modules for PAGING and WEB transactions too.

INNOVATIVE SYSTEMS DESIGN
(514) 459-0200
sales@isd.ca